— Get In Touch

Contact Us

Welcome to Zupee’s Contact Us hub—a place where your voice matters. At Zupee, your feedback, inquiries, and suggestions are invaluable to us. We’re dedicated to providing you with comprehensive assistance and listening to your needs.

info@play.zupee.org.in

— FAQS

Answers to Your Gaming

Queries

LOGIN related

Can I signup with multiple accounts on my phone?

No, you can only signup with one account on your device.

I’m unable to login even after providing my email address

That shouldn’t be happening. Please send us an email about the issue at info@play.zupee.org.in

How to Install?

Click on the download app button. The installation doesn’t take a lot of time and is simple. Once you open the apk file, your phone will ask for permission. Click ‘allow’ on all permission requests and install the app on to your phone. We promise you our game is safe and secure!

Referral Related
How many users can I refer?
Please check our referral policy by clicking on ‘Refer & Earn’ from the bottom menu to know more about referral terms and conditions
On applying the referral code, I’m getting ‘Invalid Referral Code’.
Please ask your friend to recheck the code. If your problem persists, email us here info@play.zupee.org.in
Is it safe for my friends to download the apk shared on Whatsapp?
Yes, it’s totally safe to download and install the apk.
Do I get the referral bonus if my friend only installs the app?
To get the referral bonus, your friend must perform the actions as mentio
GAME Related
I am from Andhra Pradesh / Assam / Sikkim / Nagaland / Telangana and am unable to play paid games. Why am I only allowed to play free games?
The laws pertaining to skill games in these states differ from the rest of India where any person above 18 years can play paid games on our app.
Why can I only see Ludo Supreme on the app? Other game formats are not visible for me.
We are in the process of unlocking new game formats on the app for our users in a phased manner. You shall soon be able to enjoy new game formats on the app.
Can I actually win money on your app?
Yes. You can win actual cash and can instantly withdraw it using various simple payment methods like bank transfer and UPI.
Payments & Withdrawal Related
What is a ‘Wallet’?
Wallet is the icon you see below your name along with an amount. Clicking on it will take you to the ‘My Wallet’ page which has details like your Added Amount, Winnings, Bonus and Transaction History.
Is it safe to add money to the wallet?
Yes, adding money to your wallet is absolutely safe. We have partnerships with the best in the industry who ensure the money transactions are smooth and safe. You can add money using UPI, bank account, wallets, credit cards and debit cards.
I am not able to withdraw my Bonus Cash. Why?
Bonus Cash is not withdrawable. A portion of your bonus cash along with your deposits is used for tournament registrations.
How do I deposit money into my wallet?
Depositing money into your wallet is very easy and safe. Here are the steps: Tap on your wallet > Click “Add” to deposit amount > Enter amount > Add play money > Complete transaction.
Can I withdraw the money I deposited into my wallet?
No, the amount that you deposit in your wallet can only be used to play games. You can withdraw your Winnings anytime you like.
How can I withdraw money?
You can withdraw money from your Winnings. Your account should have at least a balance of ₹60 to make a withdrawal.
What are the options for withdrawing my winnings?
Currently, there are two withdrawal modes: Bank account and UPI. Both of the options offer safe and secure withdrawals.
I want to deposit money into my wallet. What are the payment modes available?
You can use UPI, bank account, wallets, credit card and debit card to deposit your money into your wallet. It is 100% safe and secure!
I am not able to use my coupon code. Can you help?
Please recheck the coupon code or try selecting a coupon code from an available list of coupon codes. You can find all available coupon codes in the coupon section. You can swipe on the coupons to see which one you want to use. Click ‘Apply’ to check if your coupon is applicable. If not, adjust the amount or choose a different coupon.
Where can I find details of my previous transactions?
You can check your entire transaction history on the ‘My Wallet’ screen. Click on the “tournament history” section on the wallet screen to see all the transactions. Your transaction history will show you all information related to Added Amount, Withdrawals, Entry fees, Refunds, Cashbacks, and Winnings.
I’m getting “Error in Payment. Please Retry”.
Please check your wallet. If the necessary amount hasn’t been added to your deposits, email us at care@zupee.com
Where will the cashback be deposited?
Your cashback will be added to your Added Amount. If it’s a bonus cashback, the cashback amount will be deposited into your Bonus.
I’m unable to find my preferred mode of payment. What are the other options I have?
We support all major payment providers. If you find your preferred payment mode missing, please email us at care@zupee.com and we would be happy to explore additional payment modes.
Are my card details safe with your app?
Yes, we ensure your card details and any other personal information are 100% secure and never shared with a third party.
How do I receive a refund?
If you had registered for a tournament but could not get a table, the charged amount will be credited automatically to your deposit.
How to add a UPI account?

To add your UPI account, you have to follow a few simple steps.

  • Click on the wallet icon
  • On the ‘My Wallet’ page, click on ‘Withdraw’ button
  • Now you will see two options; Bank & UPI. Click on ‘Add’ button against the UPI option.
  • Enter your UPI id in the space provided and click on ‘Proceed’.
Where to check cashback offers?
We always have cashback offers live on our app! You can check out the cashback offers while adding money to your wallet. Once you are on the ‘Add Money’ page, you can view all the cashback coupons available by swiping on them. Once you have decided which cashback coupon to use, just click on ‘Apply’ and the coupon will automatically be applied.
Can I withdraw the entire wallet balance?
No, you can only withdraw the ‘Winnings’, that is the money you won by playing games on our app.
How to add my bank account?

To add your bank account, you have to follow a few simple steps.

  • Click on the wallet icon
  • On the ‘My Wallet’ page, click on ‘Withdraw’ button
  • Now you will see two options; Bank & UPI. Click on ‘Add’ button against the Bank option.
  • Enter your account details in the space provided and click on ‘Proceed’ to add your bank.

Want to meet us? Our registered office is at

Apeejay Business Centre, 6th Floor, Arunachal Building, Barakhamba Road, Connaught Place, New Delhi 110001, India (CIN: U72900DL2019PTC418467).

We are also based out of Gurgaon. However, the quickest way you can contact us is by dropping an E-mail.

To check the frequently asked questions on our games, check above section. You can also read Zupee FAQ in Hindi.

We strive to provide prompt and meaningful responses, aiming to enhance your experience on Zupee. Your input is instrumental in shaping our platform and services.

Thank you for choosing Zupee—we eagerly anticipate connecting with you and ensuring your experience with us is nothing short of excellent!